Support

Resources for owners

Customer support

With you every step of the way!

Tulikivi is the only producer which tests stones on a regular basis by the IBR (Institut für Baubiologie Resenheim) so you can be sure that your stove is safe, both for the users and the builders. These stones are so long lasting that there are stoves in Finland which have lasted hundreds of years. We stand by this, that’s why we’re always here for you before, during and after.

Care & maintenance

Caring for natural stone isn’t difficult, and the glass is protected by an air curtain to ensure it stays clean. With clean burning (using dry wood), the chimney stays clean, and because of talc in soapstone, dirt and liquid do not penetrate to stone of a Tulikivi, meaning that spills simply wipe off.

Tulikivi fireplace doors have been designed in such a way that the air flow will clean the glass inside the fireplace and keep it clear. However, if there is any soot on the glass, clean it as soon as the fireplace has cooled down. Ash is readily available and is an ecological detergent. Use a moistened paper towel to pick up some fine ash from the ash box and gently rub the sooty part of the glass. Then clean the glass with a moist paper towel and dry the glass carefully. You can clean the frame of the door using a mild washing-up liquid that is not solvent-based.

A moist cloth is all that’s needed to retain the elegance of your Tulikivi over years of everyday use. If spills are common at your home, Tulikivi recommends that you treat the natural stone surfaces with Tulikivi Care protective products. Quick removal of wine, coffee, tea and the like will ensure easy clean-up. If necessary, you can renew the treatment later with Tulikivi Care protective products.

Warranty registration

Please complete and submit the following form to register your Tulikivi fireplace. To register your Tulikivi, you will need the serial number – please refer to your user guide to locate this.

If you have any questions relating to your warranty, please refer to your retailer.

Complete warranty registration

Any questions? We're here to help

(01285) 861099